Privacy Policy

Last updated: January 6, 2025

Introduction

At TikTok Content Planner, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our Service:

Information You Provide:

  • Account registration details (name, email, password via Clerk)
  • TikTok account information when you connect your account
  • Content you create (posts, captions, schedules, comments)
  • Communications with us (support requests, feedback)
  • Payment information (processed by our payment provider)

Information Collected Automatically:

  • Usage data (features used, time spent, AI credits consumed)
  • Device and browser information
  • IP address and approximate location
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our Service
  • Processing your content scheduling and posting
  • Generating AI-powered content suggestions
  • Analyzing content performance and providing insights
  • Communicating with you about your account and updates
  • Improving our Service and developing new features
  • Detecting and preventing fraud or abuse
  • Complying with legal obligations

3. Data Processing Details

Data TypeWhat We CollectPurpose
Account InformationName, email, profile pictureAccount creation and management
TikTok DataUsername, posts, analyticsContent planning and analytics
Content DataPosts, captions, schedulesContent management and scheduling
Usage DataFeature usage, AI creditsService improvement and billing
Device InformationBrowser type, IP addressSecurity and optimization

4. Third-Party Services

We use trusted third-party services to operate our Service:

  • Clerk: Authentication and user management
  • Supabase: Database and real-time features
  • OpenAI: AI content generation
  • TikTok API: Account integration and posting
  • Vercel: Hosting and analytics

Each service has its own privacy policy, and we encourage you to review them.

5. Data Storage and Security

We implement appropriate security measures to protect your information:

  • Data is encrypted in transit and at rest
  • Access controls limit who can view your data
  • Regular security audits and updates
  • Secure authentication through Clerk
  • Row-level security in our database

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Sharing

We do not sell your personal information. We may share your information in these circumstances:

  • With your consent (e.g., posting to TikTok on your behalf)
  • With service providers who assist in operating our Service
  • To comply with legal obligations or valid legal requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger or acquisition

7. Your Rights and Choices

You have the right to:

  • Access and download your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Disconnect your TikTok account
  • Export your content and data

To exercise these rights, please contact us or use the settings in your account dashboard.

8. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, authenticate users, and analyze usage. You can control cookies through your browser settings, but disabling them may limit some features of our Service.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes for up to 90 days.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will promptly delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

12. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: admin@metasolusidigital.com
Data Protection Officer: admin@metasolusidigital.com

Address: QP Office, Grand Slipi Tower
Jl. Letjen S. Parman No.kav 22-24 Lantai 5 Unit I/1
Palmerah, Kec. Palmerah, Kota Jakarta Barat
Daerah Khusus Ibukota Jakarta 11480
View on Google Maps

This privacy policy is effective as of January 6, 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.